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Give support enough information to find the issue without sharing security details.
Check My Services for a request, or Payments for a transaction. Note the reference, the status shown, and what you expected to happen.
Contact support with a short description and the reference. If you attach a screenshot, hide unrelated personal or financial details. If a payment is pending or appears twice, ask support to check it before making another payment.
Tell us what you need help with and include a request reference if you have one. Do not share passwords, reset codes, or card details.