Start or follow a service request | Help Centre

Guide Documentation

Key Takeaways

My Services shows requests associated with your account.
A submitted request does not mean the work is complete.

Check your request#

Open My Services. Find the request using the search or filters, then open it to read its status and next steps.

You can start a new request from this page or the relevant service page. For purchase support, use Buy with BALL. Confirm the scope, fees, and written terms with the team before proceeding.

Contact & support

Still need help?

Tell us what you need help with and include a request reference if you have one. Do not share passwords, reset codes, or card details.

Open My Services →

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